Data handling is covered by some quite formal regulation, and rightly so. This page gives an overview of our privacy policies, but please get in touch if you have any concerns.
Saffron Walden Community Energy Ltd is a community benefit society and is the ‘data controller’ under the General Data Protection Regulation 2016/679 (GDPR).
When you send an email to us through our website or via our email address, we collect the information you give us such as your name, address and email address. We may also collect information during events, meetings and face-to-face contact. We store our information through third-party internet service providers.
When you browse our website, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
When you provide information through our website, emails or other business interactions, we assume that you consent to our holding your contact data to communicate with you. You can opt out of this on every email you receive or by emailing firstname.lastname@example.org.
We may use your data for the following purposes:
We may disclose your personal information if we are required to do so by law or in the case of the need to defend our legal rights. We may also disclose details to our employees, insurers and subcontractors if required to do so to fulfil the services or products that you have requested from us. Beyond this, we never share your details with a third party without your consent.
We keep your information as long as it is deemed useful for business purposes or until you request we no longer store it.
We take steps to protect data against accidental loss to prevent unauthorised access, use, destruction or disclosure including use of password protection on any of our electronic systems or online data storage systems.
You have the following rights under the GDPR:
Saffron Walden Community Energy (SWCE) may from time to time undertake project work, collecting data in both paper and electronic form. Data collection may be using questionnaires, surveys or other mechanisms.
SWCE is committed to maintaining the trust of members of the public involved in any projects. We are not in the business of selling, renting or trading email lists with other companies and third parties for marketing purposes and we never will be, except as stated below.
Personal information refers to any information that may be used to identify you, such as; your name, address, email address or phone number.
We will share this information with the companies and individuals who are undertaking the surveys, or who are also involved in the particular project.
This information will be stored securely for 6 years.
For certain projects, we may need to collect data on household energy use and costs. Occasionally, this data may need to be passed to third parties for expert analysis, but it will only be done so an anonymised form unless otherwise agreed.
If the data is used in reports, presentations or other formats for public viewing, it will only be done so in aggregated form so that no individual property is identifiable, unless otherwise agreed.
You have the following rights in respect of the information we process about you:
The above rights may be exercised in accordance with data protection law.
You have the right to request a copy of personal information that we hold about you under the Data Protection Legislation.
To do this, simply contact us at email@example.com.
Should we be prevented from disclosing your personal information, reasons will be given for the refusal. We may also request that you provide further information and identification to enable your request to be processed.
If you believe that any information we hold about you is incorrect or incomplete, please contact us at firstname.lastname@example.org. We will thereafter correct any information found to be incorrect. You can find detailed information about your rights under the Data Protection legislation on the UK Information Commissioner’s website: http://www.ico.org.uk.